- 90% of customers say buying decisions are influenced by online reviews
- The UK Customer Satisfaction Index (UKCSI) is a national measure of customer satisfaction - 28% of customers express a preference for the highest levels of customer service even if it costs them more
- According to Deloitte, 85% of companies view customer experience delivered by the contact centers as a competitive differentiator
Coming to the end of 2016, we are eagerly awaiting our 500th Feefo review to land. Just a year after introducing the global feedback engine, Feefo to track our performance, and gather customer feedback, we are seeing reviews pour in each week. With a 4.9 out of 5 star rating, it is evident that our customers are delighted with the outstanding customer service they receive from us.
When you speak to your dedicated Account Manager and your deal is processed, have you ever thought about the countless number of other people it takes to put through your application as quickly as we do?
Behind every great sales team there needs to be an award-winning support function, working tirelessly to process your deal with a speed and efficiency.
So, who’s involved with your deal?
Application Made – Admin, Sales, Marketing
Documents Sent – Admin, Sales Support
Application Approved – Credit, Sales Support, Compliance, AML
Documents signed and Returned – Admin, Sales Support
Deal Processed – Sales Support
Payment Made – Payouts
Aftercare – Customer Service and Collections
In recognition of all the hard work our staff put in to getting your deal processed, we are pleased to launch our ‘Celebrate Service’ campaign. Designed to highlight some of the exceptional reviews our customers have left commending our exceptional customer service.
Well done to everyone in the team; roll on our 500th review!